All orders are made to order by hand in our production facility with the utmost care and attention to detail. So Please be patient, if you have any questions about your order, please contact support@neonlytes.com

Due to the very high demand recently, there is now a short waiting list-we put all orders on a first-come, first-served basis, so the average production time for handmade custom production is now 1 week after payment. We never rush to produce, because every product maintains the highest standards. During this time, you will always keep your piece up to date.

Please also be aware that many shipping carriers are experiencing delays due to COVID-19, and regardless of the shipping service we use, they may be subject to some delays out of our hands. We will always do our best to ensure the fastest possible production and delivery.

Shipping times refer to time in transit after the piece completes production and leaves our factory – Once your piece ships, you will receive a tracking number.

We offer a range of shipping options to all countries globally, with different prices to reflect different shipping speeds…

Shipping time guidelines are as follow:

UK Shipping –

Standard Shipping (Fully Tracked) – 20-30 days delivery including designing, manufacturing, and shipping, fully tracked service, and FREE SHIPPING for any order.

European Shipping –

Standard Shipping (Fully Tracked) – 15-20 calendar days delivery including designing, manufacturing, and shipping, fully tracked service, and FREE SHIPPING for any order.

USA Shipping –

Standard Shipping (Fully Tracked) – 15-20 calendar days delivery including designing, manufacturing, and shipping, fully tracked service, and FREE SHIPPING for any order.

Australia/New Zealand/Canada/Asia Shipping –

Standard Shipping (Fully Tracked) – 15-20 calendar days delivery including designing, manufacturing, and shipping, fully tracked service, and FREE SHIPPING for any order.

Rest of World Shipping –

Standard Shipping (Fully Tracked) – 20-30 days delivery including designing, manufacturing, and shipping, fully tracked service and FREE SHIPPING for any order.